Refund Policy
At Getastrothemes, we want every theme to work as described. If something goes wrong and we cannot resolve it, purchases are covered by a 14-day money-back guarantee.
Eligibility for a Refund
You may request a refund within 14 days of your purchase if:
- The theme does not function as intended.
- There is a technical issue that we are unable to resolve.
How to Request a Refund
If you believe you’re eligible for a refund, please contact us with:
- A brief explanation of the issue
Our team will review your request and respond within 3 business days.
When Refunds Are Not Available
We do not offer refunds in the following cases:
- You request a refund after 14 days from the date of purchase.
- You changed your mind after downloading the theme.
- The theme did not meet your personal expectations, but functions as described.
- You purchased the wrong item by mistake.
- You lack the technical skills to use or customize the theme.
If you have concerns or need help with a theme, please reach out. We’ll review the issue and help where we can.